FAQ

FAQ

Q: How can I change unit of measurement, cases into pieces?
A: Go to Utilities and click Company Setup. Click Folder 2 and press Modify. Now you can make changes in this folder. Save and exit. Go back to Products and verify the change.

Q: How can I apply credit for a returned merchandise?
A: Open Sales, click Credit/Debit Memo. Click New and enter Custumer ID, Invoice and Items. You can pull out each information by pressing F2 when a blank box is highlighted in green. Enter the credit amount applied to either Ret (for broken merchandise) or RW (for Returned to Warehouse). Click Save and exit.
Open A/R and Receipts A. Click New and pull out the Customer ID. Enter the discount amount in the Recd Am first and click Payment. Distribute discounted amount to corresponding invoice. You can only save when the total discount is same as Recd Am.
If you return to Invoice under Sales, you will see the updated balance.

Q: The Packing Slip is not printing properly?
A: Go to Sales module and open Sales Setup. Click Folder 4 and click Modify. Under Packing Slip Title, select one of the forms and Click Save and Exit.
It's usually recommended to make selection of a form according to your printer format when you setup AIS. In case you change the printer, you need to try different forms to see which one works best for the selected printer.

Q: When I tried to open an invoice or a sales order, the program says it's been used by another person?
A: It happens when the program is opened more than once in the same comnputer. Remember to exit completely after use to avoid this kind of warning. It also happens when the program is installed in the server computer and several people are using it thru server instead of thru each station.

Q: I am replacing old computers to brand new ones. What do I do with AIS program?
A: It's simple. Just copy the AIS folder from the old computer and paste into the same drive in your new computer.

Q: How do I make a back up AIS file in case something happens to my computer?
A: Insert a blank CD or a Zip disk and copy the entire AIS folder into it. It's highly recommended.

Q: My picture folder is in my computer but the images don't show up under Products?
A: If you know where your picture folder is located (drive C, F or by other name), go to AIS Utilities, click Company Set Up and verify if the the Picture Directory corresponds to the right drive.

Q: How can I export Item List to Excel?
A: Go to Data Exchange and click AIS Data Export.
In case, the export doens't work properly, check the Data Exchange Setup: for the data export to work, it should show EXPEXC01. If it doesn't show this name, click Options. Click Modift and select Export AIS Data to MS-Excel and save.
return to AIS Data export and it should work now. For more detailed information, go to Data Exchange module.

Q: How do I renew AIS license?
B: Mail us the yeraly license fee with a copy of Activation/License Codes. Your new license numbers are based on them. To print a copy, go to AIS Setup and click Activation/Lic. Codes, click print.

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